Returns Policy

BNA Firearms strives to ensure that all our customers are fully satisfied with our products and service. We try our hardest to insure your order is shipped accurately and that the product meets the standards of our advertising. If for any reason, you feel that you must return any item, please note the following policies:

• No returns will be accepted after 30 days of the invoice date.

• Return shipping charges are the customer’s responsibility. If the incorrect product was shipped by our error, BNA Firearms will cover return shipping costs.

• Upon our receipt of the returned product(s), we reserve the right to evaluate the merchandise to determine if a refund or exchange will be made.

Please Note: A detailed note explaining the reason for the return and whether an exchange or refund is desired MUST accompany all returns. Be sure to include all current contact information including name, address, daytime phone number, email address and the original invoice number when possible.

Refunds

You may return most new, unopened items within 30 days of delivery or invoice date for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Refunds will be issued in the same manner in which original payment was made (i.e. credit card purchases will be returned in the form of a credit to the original card account). Credit card refunds are subject to a 3% return fee. NOTE: If we deem a return was made without reasonable cause, or wherein our judgment the product meets the advertised condition, the refund will be subject to a 15% restocking fee.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Exchanges

When returning merchandise to be exchanged, please include estimated shipping charges to ship the replacement merchandise.

Shipping

For the time being, we will only ship to the Continental United States. Note that there are restrictions on some products, and they cannot be shipped to certain states.

High capacity magazines are not for sale in CA, CO, HI, IL, MD, MA, NJ, and NY. No magazines over 30 rounds capacity will be shipped to Ohio.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

You will be asked to agree to these terms and submit a government issued identification verifying your age to be at least 21 years BEFORE checking out. If you have additional questions, please don’t hesitate to contact us. We want to make your shopping experience as simple as possible.

Thank you in advance for your business!